The description and prices of goods ordered will be clearly shown at the time of order. Goods are subject to availability and price changes. If the goods ordered are unavailable or the price changes, we will inform you as soon as possible and allow you to decide whether to proceed or cancel the order. If you cancel and payment has been made, we will refund you in full.

Goods are not supplied on a trial basis. Customers are responsible for verifying the suitability and compatibility of equipment and applications before purchasing.

If there is a change in the agreed delivery date, the buyer has the right to cancel the order and receive a full refund.

If the delivery has been attempted on the agreed date but the buyer is not available to take delivery of the goods, an additional delivery charge may be applicable if the delivery is to be rescheduled.

Delivery dates and times are given in good faith but shall not account to any contractual obligation to deliver at the times stated. Techpoint Retail Private Limited will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery.

Upon taking delivery of the goods, the customer should examine the goods and sign the delivery note. If there is a shortage in the goods received, details should be written on the delivery note. Furthermore, for any goods received damaged or otherwise in a state of physical impairment, we must be contacted immediately or within 1 day of such delivery. We will not accept any liability for damaged goods thereafter as couriers will not authorize such requests after 1 day.

If you have not received delivery within 5 days of placing your order, please call us on 080-47055392 / +91 8151919198 between 9:30am and 6:00pm, Monday to Friday, excluding bank holidays.

If you do not contact us within 10 days of placing the order, it may be too late for us to help you as couriers only allow 7 days for any delivery disputes.

The company supplies goods with the benefit of a 12-month manufacturer warranty unless stated otherwise in the item description. Warranty support may involve dealing directly with the manufacturer where possible.

If the goods supplied develop a defect while under warranty or you have a complaint, you should notify us in writing or email us at cs@techpointretail.com or call us . All returns will need to be authorized by members of our service team (otherwise, they may be subject to rejection).

Software items will not be accepted for return unless the goods are faulty, misdescribed, the shrink-wrap, or copyright seal is intact. Items returned as faulty but found to have no fault (tested by the manufacturer) may incur a testing charge, the value of which will be based on the cost to the company without profit.

Proof of dispatch must be retained until the company acknowledges safe receipt.

All packaging material should be retained until the goods are fully tested and functional. Returned goods should be within their original packaging.